Our Privacy Policy

Things you should know as our clients when you access our website

Our Privacy Policy sets out how IRM Consulting & Advisory uses and protects any information you give to IRM Consulting & Advisory via the website’s online forms. IRM Consulting & Advisory is committed to ensuring that your privacy is protected and preserved.

When you are asked to provide certain information by which you can be identified, rest assured that such information will only be used in accordance with this privacy statement. IRM Consulting & Advisory may change this policy from time to time by updating this webpage. It is your responsibility to check this page from time to time to ensure that you are happy with any changes. This policy is effective as of November 20, 2020.

What Information do we collect from visitors of our Website?

We collect information by fair and lawful means, with your knowledge and consent. We only process your data when we have a lawful reason for doing so. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.

On our online forms, we may collect the following information:

  • name or name of your client
  • mailing/delivery address
  • contact information
  • email address
  • telephone number

The information collected will help IRM Consulting & Advisory fulfill the services that are due to you. We also collect information through the website for the following purposes:

  • Internal Record Keeping
  • Client/Customer Feedback to improve services and/or products
  • Promotional emails about our services, special offers or other information which you may find interesting using the email address that you have provided to us
  • To contact you for market research purposes.

How do we use the Information we collect?

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website in future. We do not disclose the specifics of this information publicly but may share aggregated and anonymized versions of this information, for example, in website and customer usage trend reports.

We may use your personal details to contact you with updates about our website and services, along with promotional content that we believe may be of interest to you. We may contact you via phone, email, social media, or conventional mail. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

Where do we store the Information we collect?

The personal information we collect is stored and processed in, or where we or our partners, affiliates and third-party providers maintain facilities. We do not transfer data outside of Canada.

We only retain personal information for as long as necessary to provide a service, or to improve our services in future. In most cases, we delete personal information after a period of 2 years if we have not received any communication, opt-in notification, or other form of consent from the contact. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

How do we protect your Information?

We are committed to ensuring that the information you submitted to IRM Consulting & Advisory is secure. To prevent unauthorized access or disclosure, we have put in place suitable safeguards such as encryption to ensure the security of the information we collect online.

Do we use Cookies?

We use “cookies” to collect information about you and your activity across our website.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. With your permission on our browser settings, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used as this helps IRM Consulting & Advisory analyze data about web page traffic which will be used to improve our website in fulfilling customer needs. We only use this information for statistical analysis purposes and then the data is subsequently removed from the system.

Please note that a cookie will NOT give us access to your computer or any information about you, other than the data you choose to share with us through the IRM Consulting & Advisory website.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies once you access certain websites. Be advised that when you do decline cookies, it may prevent you from taking full advantage of the website features.

Which Third Parties have access to your Information?

Through the IRM Consulting & Advisory website, you can link to other websites which are not under the control of IRM Consulting & Advisory. We have no control over the nature, content, and availability of outbound third-party web sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. IRM Consulting & Advisory remains independent from third party website links.

We use third-party services for:

  • Analytics tracking
  • Advertising and promotion
  • Content marketing
  • Email marketing

These third-party service providers may only access your data for the sole purpose of performing specific tasks behalf of IRM Consulting & Advisory. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of your data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties. IRM Consulting & Advisory will not sell, distribute or forward your personal information to third parties unless we have your express and written permission or are required by law to disclose your information.

Compliance with Privacy Laws

At IRM Consulting & Advisory, we are committed to ensuring the security of your information by complying with Privacy Laws & Regulations. Our approach has been anchored with a strong commitment to privacy, security, compliance and transparency. This approach includes supporting our customers’ compliance with various regulatory frameworks, including EU data protection requirements set out in the General Data Protection Regulation (“GDPR”), which became enforceable on May 25, 2018, and the California Consumer Privacy Act (“CCPA”) which came into effect January 01, 2020.

Where a company collects, transmits, hosts or analyzes personal information of EU data subjects, GDPR requires the company to process such data only in a way which guarantees the technical and organizational safeguards mandated by the GDPR.

Your Rights and Responsibilities

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

You may request details of personal information which we currently hold. Requesting this information will require a small fee. If you would like a copy of the information we have on you, please contact us. If you find that any information we are currently holding on you is incorrect or incomplete, please advise us of the corrections accordingly.

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